General Terms of Conditions

4. Scope of the Offer

The products offered through the online store BODEGAS HALCÓN SL are only distributed in the Peninsula and the Balearic Islands.

5. Purchase Limit

BODEGAS HALCÓN SL through its online store only makes sales to final consumers, and does not allow the purchase of products for subsequent resale. In this sense, purchases of liquid products whose volume exceeds 27 liters, or purchases that, in total, contain more than 50 items, can not be made.

Customers who are interested in making purchases over this volume and / or quantity for other purposes than resale, should contact the Customer Service Department where they will be informed about the different options to make the desired purchase.

Likewise, legal entities or professionals endowed with an intra-community NIF that wish to buy any of the products presented on this website, should contact the Customer Service Center, who will offer them other options to make the desired purchase.

6. Purchase procedure
7. Selected Products

   The items you wish to purchase must be selected and added to the shopping bag by clicking on the corresponding icon.

   The shopping bag will contain the reference of the selected article, the number of units and the price in Euros. The price expressed is with taxes included, but without shipping costs since the rates vary.

2. Billing and Shipping information
   Your billing and shipping information will appear on the screen, according to the data that you have entered when registering as a user, and you can modify said data.

3. Confirmation of Order and Payment
   Once the purchase order has been completed and before sending the order, a summary will be presented identifying the items purchased, their total price (taxes and shipping costs included) and the billing and shipping information.

   The order must be confirmed by clicking on the “Confirm and proceed to secure payment” button.

   The purchases will be paid by credit or debit card or paypal.

   Once the transaction is confirmed, the order number will be communicated through the website itself.

   Likewise, a message will be sent by email, with a description of the order and personal data that have been communicated.

   If at the time of issuance of the order, we detect that there is no stock of any of the products included in it, the customer will be notified immediately. Likewise, the amount charged corresponding to said product will be paid in a few days.

7. Acceptable payment methods

For the payment of items purchased through the Online Store of BODEGAS HALCÓN SL, you will only accept payments made through a credit or debit card (VISA, MASTERCARD and 4B) and Paypal.

The charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data provided is correct. With the aim of giving maximum security to the payment system, secure payment systems are used from leading financial entities in electronic commerce.

In this sense, the confidential data of the payment are transmitted directly and in an encrypted form to the corresponding financial entity.

8. Delivery Terms and Shipping Costs

The transportation of the items purchased in the on-line store of BODEGAS HALCÓN SL will be made through a courier company and will be delivered within approximately 3 to 5 business days from the order confirmation.

The transport price is calculated based on the place of destination, the items purchased, and the packaging used for its shipment. The exact price of the transport will be calculated by including each item in the shopping bag and will appear on the page that summarizes the purchase before the order confirmation and before the introduction of the credit or debit card data.

 

9. Returns

If you are not satisfied, you can return your purchases made through the Online Store BODEGAS HALCÓN SL

The maximum period to request the return is 14 calendar days from the receipt of the order.

The circumstances that can cause a refund are the following:

• If the product you have ordered does not satisfy you: We will reimburse the amount of the product, but not the shipping costs paid in the order.
• If you wish to make a change for another item: the return and new shipping costs will not be assumed by BODEGAS HALCÓN.
• Defective product of origin: Once we receive the defective product we will send another one. In this case the change will always be made by the same article or reference. Only the first shipment will be billed, BODEGAS HALCÓN taking charge of the postage corresponding to the return and new shipment.
• Product that, by mistake, does not respond to the order: BODEGAS HALCÓN will bear the costs corresponding to the return of the wrong product and delivery of the corresponding product to the order placed

Return conditions:

• BODEGAS HALCÓN will make changes or refunds whenever the following circumstances occur:
• Prior communication is given to our Customer Service: This step is essential whatever the reason for the return. You can do so by sending us an email to info@bodegashalcon.es
• The products keep intact their seal of origin: No returns of unsealed items will be accepted in the case of wines and alcoholic beverages.
• The item to be returned must be properly packed for return.
• The packaging must be in perfect condition and keep all accessories in order to be returned.
• The return of the article must be done by courier to the following address: BODEGAS HALCON SL, with registered office at Calle Adán y Eva, 4. Lebrija. Seville. (SPAIN)
• The cash refund will be made with the same means of payment used to pay for the order.

 

IMPORTANT: BODEGAS HALCÓN will not refund the amount or make any return of merchandise until the reception and state of packaging and accessories of the article object of the return or change in our warehouses has been verified. The price to return is the one originally included in the order.

10. Client data and policy of privacy

To make your purchases, you must register your personal data and choose a password that will allow you to access all those areas that require prior identification. This will prevent that, in the future, he must fill them out again. When you register with our secure server or place an order, your personal, domiciliary data, and those related to your payment method, are incorporated into our database, used only to process the order, as well as for send information about offers and services that may be of interest to you.

11. Security and Confidentiality

Commercial transactions are carried out in a secure server environment under SSL (Secure Socket Layer) protocol and all communications are transmitted encrypted under a 128-bit encryption, which ensures the highest level of protection for communications.

12. Restrictions to selling of alcoholic beverages

Selling to people under the age of 18 is prohibited

 

13. Other provisions

BODEGAS HALCON SL, with registered office at Calle Adán y Eva, 4. Lebrija. Seville. (SPAIN) reserves the right to modify the commercial offer presented in its online store (modifications on products, prices, promotions, and other commercial and service conditions) at any time.

In the event that at any time there was a typographical, alien at any time to the will of BODEGAS HALCÓN, it would proceed immediately to correction.

If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, we will notify the customer of that error and the customer will have the right to cancel your purchase without any cost on your part.

The contents of the website www.bodegashalcon.escould, at times, show provisional information about some products. In the event that the information provided does not correspond to the characteristics of the product, the client will have the right to rescind his purchase without any cost on his part.

14. Customer service

If you have any questions regarding the operation of our purchase system, send an e-mail to administracion@bodegashalcon.es